App Not Loading or Crashing

Troubleshooting App Issues

If you're experiencing app crashes or loading problems, try these solutions:

Quick Fixes

1. Restart the App: Close completely and reopen
2. Check Your Connection: Ensure you have stable internet
3. Update the App: Make sure you have the latest version
4. Restart Your Device: A simple reboot often helps

Still Having Issues?

1. Clear App Cache: Go to device settings and clear Power Up's cache
2. Free Up Storage: Ensure you have at least 1GB free space
3. Check for OS Updates: Update your device's operating system
4. Reinstall the App: Uninstall and reinstall (your data will be saved)

Contact Support

If problems persist, contact our support team with:

• Your device model and OS version
• App version number
• Description of when the issue occurs
• Any error messages you see